Claim numbers are issued by your insurance company at the time you report your accident. Write down the number and bring it with you when you come in to begin the repair process, we will do the rest.
We are open Monday-Friday 8:00am - 5:30pm, and Saturdays 9:00am - 2:00pm
Yes, we generally order your vehicle's parts once the estimate has been written and a time has been given for drop-off.
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using uni-body (frame and body as one) structure. Our highly skilled technicians, with the assistance of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it’s determined that the frame section is non-repairable, that section can simply be replaced.
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a huge investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Yes. Just let your advisors know what other work you would like done so that he or she can make the necessary arrangements.
Every vehicle will differ and for that reason, your advisor can give you an estimate of the time it will take to complete the repairs on your vehicle. Be sure to check with your advisor for the details on your vehicle.
Check with your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. If you have rental reimbursement coverage, your insurance claims adjuster can help set up your rental reservations for you.
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns about your vehicle.
Yes. We guarantee all repairs with a Limited Lifetime Warranty for as long as you own your vehicle. This warranty is non-transferable.
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
If your deductible is not waived, it will be your responsibility to pay the repair shop when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, and AMEX. Of course, cash and personal checks are always welcome.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Car Care Tips Follow these few simple tips when caring for your new finish: Use cool water and mild detergent when washing, wash in a shaded area, wipe only with cloth that is damp or wet, not dry and wait 90 days before polishing or waxing Avoid extreme temperatures, commercial washes, and exposing to chemicals such as antifreeze or coolant
